BIS MARKETS LTD is committed to safeguarding your personal information and respecting your privacy. This policy explains how we collect, use, and protect your personal data.
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As part of our daily business operations, we need to collect personal information from our clients and prospective clients in order to provide them with our products and services and ensure that we can meet their needs when providing these products and services, as well as when providing them with the respective information. Your privacy is of utmost importance to us, and it is our policy to safeguard and respect the confidentiality of the information and the privacy of individuals. This Privacy Policy sets out how BIS MARKETS LTD collects, uses, and manages the personal information we receive from you or a third party in connection with our provision of services to you, or which we collect from your use of our services and/or our website, BIS MARKETS LTD, and any other related websites and applications, including, among others, the Company's Members Area. The Privacy Policy also informs you of your rights with respect to the processing of your personal information. Our Privacy Policy is reviewed regularly to ensure that any new obligations and technologies, changes to our business operations and practices are taken into consideration, as well as to ensure it remains abreast of the changing regulatory environment. Any personal information we hold will be governed by our most recent Privacy Policy. Please note that if you are an existing and/or former employee of the Company, a job applicant, a contractor to the Company, or a third-party service provider, your personal information will be used in connection with your employment contract or your contractual relationship. This Privacy Policy applies to the processing activities performed by BIS MARKETS LTD on the personal data of its clients/potential clients, website visitors, and employees. This Privacy Policy does not apply to websites operated by any other organizations and/or third parties.
BIS MARKETS LTD, Incorporated by Saint Lucia under registration number: 2025-00929 with a registered office at Ground Floor, The Sotheby Building, Rodney Bay, Gros-Islet, Saint Lucia
The Company respects the privacy of any users who access its website(s), and it is therefore committed to taking all reasonable steps to safeguard any existing or prospective clients, applicants, and website visitors. The Company keeps any clients'/potential clients' personal data in accordance with applicable data protection laws and regulations. We have the necessary and appropriate technical and organizational measures and procedures in place to ensure that your information remains secure at all times. We regularly train and raise awareness among all of our employees on the importance of maintaining, safeguarding, and respecting your personal information and privacy. We regard breaches of individuals' privacy very seriously and will impose appropriate disciplinary measures, including dismissal where necessary. The personal information you provide us with when registering as a user of the Company's site(s) and/or its services is classified as registered information, which is protected in several different ways. You can access your registered information after logging in to the Members Area by entering a username and a password that you select. It is your responsibility to ensure that your password is only known to you and not disclosed to anyone else. The registered information is securely stored in a safe location, and only authorized personnel have access to it via a username and a password. All personal information is transferred to the Company over a secure 256-bit SSL connection, and all necessary measures are taken to prevent unauthorized parties from viewing such information. Personal information provided to the Company that does not classify as registered information is also kept in a safe place and accessible by authorized personnel only via a username and a password. Transmission of information via the internet is not always completely secure, but the Company endeavors to protect your personal data by taking serious precautions. Once we have received your information, we will apply procedures and security features to try to prevent unauthorized access.
In order to open an account with us, you must first complete and submit an application form by providing the required information. By completing this application form, you are requested to disclose personal information to enable the Company to assess your application and comply with the relevant rules and regulations. The information you provide may also be used by the Company to inform you regarding its services. The information that we may collect from you includes the following:
We obtain this information in a number of ways through your use of our services, including through any of our websites, apps, account opening applications, demo sign-up forms, webinar sign-up forms, subscribing to news updates, and information provided in the course of ongoing customer service communications. We may also collect this information about you from third parties such as through publicly available sources. We also keep records of your trading behavior, including records regarding the following: • Products you trade with us and their performance • Historical data about the trades and investments you have made, including the amount invested • Your preference for certain types of products and services If you choose not to provide the information we need to fulfill your request for a specific product or service, we may not be able to provide you with the requested product or service. We may record any communications—electronic, by telephone, in person, or otherwise—that we have with you in relation to the services we provide to you and our business relationship with you. These recordings will be our sole property and will constitute evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or any other further notice. Further, if you visit any of our offices or premises, we may have CCTV which will record your image.
Where we receive personal information about an individual that is unsolicited by us and not required for the provision of our services, we will securely destroy the information (provided it is lawful and reasonable for us to do so).
Personal data is kept in personnel files or within the Company's Human Resources systems. We have a separate employee non-disclosure agreement for employees, which will be provided to you upon being recruited. The following types of data may be held by the Company, as appropriate, on relevant individuals:
We may further ask for other personal information as we may consider necessary for the purpose of recruitment. If you are unsuccessful in obtaining employment, we will seek your consent to retain your data in case other suitable job vacancies arise in the Company for which we think you may wish to apply. You are free to withhold your consent to this, and there will be no consequences for withholding consent.
We process your personal information on the following lawful bases and for the following purposes:
Performance of a Contract
We process personal data in order to provide our services and products, as well as information regarding our products and services, based on the contractual relationship with our clients (i.e., to perform our contractual obligations). In addition, the processing of personal data takes place to complete our client onboarding/acceptance procedures. In view of the above, we need to verify your identity to accept you as our client, and we will need to use those details to effectively manage your trading account with us to ensure that you are getting the best possible service from us. This may include third parties carrying out credit or identity checks on our behalf. The use of your personal information is necessary for us to know who you are, as we have a legal obligation to comply with certain Know Your Customer and Customer Due Diligence regulatory obligations.
Compliance with a Legal Obligation
There are a number of legal obligations emanating from the relevant laws to which we are subject, as well as statutory requirements (e.g., anti-money laundering laws, financial services laws, corporation laws, privacy laws, and tax laws). Such obligations and requirements impose necessary personal data processing activities for credit checks, identity verification, payment processing, compliance with court orders, tax law or other reporting obligations, and anti-money laundering controls. These obligations apply at various times, including client onboarding/acceptance, payments, and systemic checks for risk management.
For the Purposes of Safeguarding Legitimate Interests
We process personal data to safeguard the legitimate interests pursued by us or by a third party. A legitimate interest is when we have a business or commercial reason to use your information. Despite that, it must not unfairly go against what is right and best for you. Examples of such processing activities include:
You Have Provided Your Consent
Our storage and use of your personal data is based on your consent (other than for the reasons described or implied in this policy when your consent is not required). You may revoke consent at any time; however, any processing of personal data prior to the receipt of your revocation will not be affected.
To Assess the Appropriateness of Our Services/Products for the Clients
To provide you with products and services, or information about our products and services, and to review your ongoing needs. Once you successfully open a trading account with us, or subscribe to an update or webinar, we will need to use your personal information to perform our services and comply with our obligations to you. It is also in our legitimate interests to ensure that we are providing the best products and services, so we may periodically review your needs to ensure that you are getting the benefit of the best possible products and services from us.
To Help Us Improve Our Products and Services, Including Customer Services, and Develop and Market New Products and Services
We may from time to time use personal information provided by you through your use of the services and/or through client surveys to help us improve our products and services. It is in our legitimate interests to use your personal information in this way to ensure the highest standards when providing you with our products and services and to continue to be a market leader in the financial services industry. We track visitor activity and behavior on our website every time you access the site, and the resulting data allows us to provide more effective user support if you need any help or advice using our website. We note that this information cannot be used to identify you.
To Form a Profile About You
We may from time to time use personal information provided by you through your use of the services and/or through client surveys to help us improve our products and services. It is in our legitimate interests to use your personal information in this way to ensure the highest standards when providing you with our products and services and to continue to be a market leader in the financial services industry.
To Investigate or Settle Inquiries and Disputes
We may need to use personal information collected from you to investigate issues and/or settle disputes with you, as it is in our legitimate interests to ensure that issues and/or disputes get investigated and resolved in a timely and efficient manner.
To Comply with Applicable Laws, Court Orders, Another Judicial Process or the Requirements of Any Applicable Regulatory Authorities
We may need to use your personal information to comply with any applicable laws and regulations, court orders, or another judicial process, or the requirements of any applicable regulatory authority. We do this not only to comply with our legal obligations but because it may also be in our legitimate interest to do so.
To Send You Surveys
From time to time, we may send you surveys as part of our customer feedback process. It is in our legitimate interest to ask for such feedback to ensure that we provide our services and products at the highest standards. However, we may also ask you to participate in other surveys, and if you agree, we rely on your consent to use the personal information we collect as part of such surveys. All responses to any survey we send out, whether for customer feedback or otherwise, will be aggregated and depersonalized before survey results are shared with any third parties.
Data Analysis
Our website pages and emails may contain web beacons, pixel tags, or other similar data analysis tools that allow us to track the receipt of correspondence and to count the number of users who have visited our webpage or opened our correspondence. We may aggregate your personal information (such as trading history) with the personal information of our other clients on an anonymous basis (i.e., with your personal identifiers removed), so that more rigorous statistical analysis of general patterns may allow us to provide better products and services. If your personal information is completely anonymized, we do not require a legal basis as the information will no longer constitute personal information. If your personal information is not anonymized, it is in our legitimate interest to continually evaluate that personal information to ensure that the products and services we provide are relevant to the market.
Marketing Purposes
We may process your personal information to send you marketing communications by email, phone, or other agreed forms (including social media campaigns) to ensure that you are always kept up to date with our latest products and services. If we send you marketing communications, we will either do so based on your consent or if it is in our legitimate interest. We will not disclose your information to any outside parties for the purpose of allowing them to directly market to you.
Internal Business Purposes and Record Keeping
We may need to process your personal information for internal business and research purposes, as well as for record-keeping purposes. Such processing is in our legitimate interests and is required to comply with our legal obligations. This may include any communications that we have with you regarding the services and products we provide and our relationship with you. We will also keep records to ensure that you comply with your contractual obligations pursuant to the agreement governing our relationship with you.
Legal Notifications
Often the law requires us to advise you of certain changes to products or services or laws. We may need to inform you of changes to the terms or the features of our products or services. We need to process your personal information to send you these legal notifications. You will continue to receive this information from us even if you choose not to receive direct marketing information from us.
Corporate Restructuring
If we undergo a corporate restructuring part, or if all of our business is acquired by a third party, we may need to use your personal information in association with that restructuring or acquisition. Such use may involve sharing your information as part of Due diligence enquiries or disclosures pursuant to legal agreements. It is in our legitimate interest to use your information in this way, provided we comply with any legal/regulatory obligation we have towards you.
Physical Security
If you enter any of our premises, we may record your image on our CCTV for security reasons. We may also take your details to keep a record of who has entered our premises on any given day. It is in our legitimate interest to do this to maintain a safe and secure working environment.
The Company shall not disclose any of a client's confidential information to a third party, except:
The Company will endeavor to make such disclosures on a 'need-to-know' basis, unless otherwise instructed by a regulatory authority. Under such circumstances, the Company will notify the third party regarding the confidential nature of any such information. As part of using your personal data for the purposes set out above, the Company may disclose your personal information to the following: • Any members of the BIS MARKETS LTD Group, which means that any of our ultimate holding companies and their respective subsidiaries may receive such information; • Our associates and service providers, for business purposes, including third parties such as business service providers and specialist advisers who have been contracted to provide us with administrative, financial, legal, tax, compliance, insurance, research, or other services; • Business introducers with whom we have a mutual business relationship; • Business parties, credit providers, courts, tribunals, and regulatory authorities as agreed or authorized by law; • Payment service providers (PSPs) and/or banking institutions in relation to issues raised regarding deposits/withdrawals to/from trading account(s) held with the Company and/or for the purpose of commencing an investigation regarding such matters (e.g., third-party deposits); • Anyone authorized by you. If the Company discloses your personal information to business parties, such as card processing companies or banks, in order to perform the services requested by clients, such third parties may store your information to comply with their legal and other obligations. Generally, we require that organizations outside the BIS MARKETS LTD Group who handle or obtain personal information acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy, and comply with all relevant data protection laws and this Privacy Policy. Third-party service providers, such as credit referencing agencies (if and when applicable), may keep a record of any searches performed on our behalf and may use the search details to assist other companies in performing their searches. Please note that the use of your personal information by external third parties who act as data controllers of your personal information is not covered by this Privacy Policy and is not subject to our privacy standards and procedures. Clients accept and consent that the Company may, from time to time, analyze the data collected while visiting our website(s) or by other means, such as questionnaires, for statistical purposes in order to improve the Company's business activities.
We may transfer your personal information inside or outside the European Economic Area to other BIS MARKETS LTD entities as well as service providers (i.e., Processors). To the extent we transfer your information outside the EEA, we will ensure that the transfer is lawful and that Processors in third countries are obligated to comply with the European data protection laws or other countries' laws which are comparable and to provide appropriate safeguards in relation to the transfer of your data in accordance with GDPR Article 46. If we make transfers to processors in the USA, we may in some cases rely on applicable standard contractual clauses, binding corporate rules, or any other equivalent applicable safeguarding arrangements. In view of the above, your personal information may be processed by staff in the BIS MARKETS LTD operating inside or outside the EEA who work for us, another BIS MARKETS LTD entity, or one of our service providers. Such staff may be, among others, engaged in the fulfillment of your requests, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storage, and processing. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Tracking systems used on the Company's website(s). We may collect your personal data in order to optimize the services provided to clients/potential clients. The website collects information in the following ways:
Device Information
By recognizing your device used to access and use the Company's website(s), we can provide you with the most appropriate version of our website(s).
Log Information
Logging certain behaviour sites enable the company to track user actions and therefore troubleshoot any issues that may occur.
Location Information
Using your IP address helps us localize our website content, which we provide to you based on your country, and improve your user experience on our site(s).
Cookies
Cookies are text files with a small amount of data sent from our website(s) to your browser and stored on your computer's hard drive. Cookies help us improve the performance of our website(s) and our website visitors' experience, track your referrer and improve our future advertising campaigns.
Local Storage
You must submit verification documents to us through the Company's Members Area in order to activate your trading account. These documents are transmitted over a secure 256-bit SSL connection and stored in a safe location.
Our Privacy Policy is reviewed from time to time to take into account new laws and technologies, changes to our operations and practices, and to ensure that it remains appropriate to the changing environment. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If you have a concern about any aspect of our privacy practices, you can submit a complaint. This will be acted upon promptly. To make a complaint, please contact us via email at privacy@bismarkets.com.
If you have any enquiries regarding this Privacy Policy, please e-mail us at privacy@bismarkets.com or at Bis Markets Ltd, incorporated by Saint Lucia under registration number 2025-00929 with a registered address at Ground Floor, The Sotheby Building, Rodney Bay, Gros-Islet, Saint Lucia.