Question 1

How do I open a BisMarkets account?

Accepted Answer

Opening an account with BisMarkets is straightforward. Complete our online application form with your personal details, upload the required identity documents, and our compliance team will review and verify your account — typically within one business day.

Question 2

What documents do I need for verification?

Accepted Answer

We require a government-issued photo ID (passport, national ID card, or driver's licence) and proof of residential address issued within the last three months (e.g., a utility bill or bank statement). All documents must be clear, unobstructed, and fully legible.

Question 3

How long does account verification take?

Accepted Answer

Most accounts are verified within one business day of receiving all required documents. If additional information is needed, our compliance team will contact you directly via email.

Question 4

Is a demo account available?

Accepted Answer

Yes. BisMarkets offers a free demo account pre-loaded with virtual funds, giving you full access to our trading platforms and market instruments without risking real capital. Demo accounts are a great way to familiarise yourself with our tools before going live.

Question 5

What is the minimum age to trade with BisMarkets?

Accepted Answer

You must be at least 18 years of age to open a live trading account with BisMarkets.

Question 6

What is the minimum deposit?

Accepted Answer

The minimum deposit depends on your account type. Classic accounts require a minimum of $10, Professional accounts require $500, and Raw accounts require $500. All minimum deposits are in USD or equivalent currency.

Question 7

Which payment methods are accepted?

Accepted Answer

BisMarkets accepts bank wire transfers, major credit and debit cards (Visa, Mastercard), and selected e-wallets. Payment method availability may vary by country of residence.

Question 8

How long do withdrawals take?

Accepted Answer

Withdrawals are processed within one to three business days from the date of approval. Bank wire transfers may take an additional two to five business days depending on your financial institution. Card and e-wallet withdrawals are generally faster.

Question 9

Are there any withdrawal fees?

Accepted Answer

BisMarkets does not charge withdrawal fees on our end. However, your bank or payment provider may apply their own processing charges. We recommend contacting your provider for details.

Question 10

Can I withdraw funds to a different account than I deposited from?

Accepted Answer

For anti-money laundering compliance, withdrawals must generally be returned to the original source of funds. If you need to withdraw to a different account, please contact our support team for guidance.

Question 11

What instruments can I trade?

Accepted Answer

BisMarkets offers CFD trading across Forex (60+ currency pairs), Commodities (Gold, Silver, Oil, and more), Cryptocurrencies (Bitcoin, Ethereum, and other major digital assets), and global Indices (S&P 500, FTSE 100, DAX 40, and more).

Question 12

What leverage is available?

Accepted Answer

Leverage varies by account type and instrument. Classic and Professional accounts offer up to 1:400 on Forex pairs. Raw accounts offer up to 1:200. Commodities and Indices typically carry lower leverage limits. Leverage is a double-edged tool — it amplifies both gains and losses.

Question 13

What are the trading hours?

Accepted Answer

Forex and Commodity markets are open 24 hours a day, five days a week (Sunday 22:00 GMT to Friday 22:00 GMT). Cryptocurrency markets are available for extended hours including weekends. Index trading hours follow the underlying exchange schedules.

Question 14

What is a CFD?

Accepted Answer

A Contract for Difference (CFD) is a derivative product that allows you to speculate on the price movement of an asset without owning the underlying asset. You profit (or lose) based on the difference between the entry and exit price, multiplied by your position size.

Question 15

What is negative balance protection?

Accepted Answer

Negative balance protection ensures that your account balance cannot fall below zero as a result of normal trading. If a sudden market movement causes your losses to exceed your available margin, BisMarkets will absorb the difference — you will never owe us more than you deposited.

Question 16

Are swap (overnight) fees charged?

Accepted Answer

Yes. Positions held open past the daily rollover time (22:00 GMT) may be subject to swap or overnight financing charges. These reflect the cost of holding a leveraged position overnight and vary by instrument and direction. Swap rates are available on our Trading Conditions page.

Question 17

What trading platforms does BisMarkets offer?

Accepted Answer

BisMarkets provides a mobile app for Android and iOS, a downloadable desktop application for Windows and macOS, and a browser-based WebTrader accessible from any device with no installation required.

Question 18

Can I use Expert Advisors (EAs) or automated strategies?

Accepted Answer

Yes. All BisMarkets accounts support Expert Advisors and automated trading strategies. Our infrastructure is optimised for algorithmic execution, and we do not restrict EA usage.

Question 19

How fast is order execution?

Accepted Answer

BisMarkets targets order execution under 100ms, supported by our globally distributed server infrastructure. We operate a no-dealing-desk (NDD) execution model, meaning your orders go directly to liquidity providers without manual intervention.

Question 20

Is there a browser-based trading option?

Accepted Answer

Yes. Our WebTrader runs entirely in your browser — no installation required. It supports all major browsers including Chrome, Firefox, Safari, and Edge, and is compatible with desktop and tablet devices.

Question 21

Is BisMarkets registered?

Accepted Answer

BisMarkets is incorporated and registered in Saint Lucia under registration number 2025-00929 as an International Business Company (IBC). We operate in accordance with applicable Saint Lucia financial services regulations.

Question 22

Are my funds safe?

Accepted Answer

Client funds are held in segregated accounts at Tier-1 banking institutions, completely separate from BisMarkets' operating capital. This means your funds are protected even in the unlikely event of company insolvency.

Question 23

How is my personal data protected?

Accepted Answer

BisMarkets employs industry-standard encryption, secure data storage, and strict access controls across all systems. We comply with applicable data protection regulations and never share your information with unauthorised third parties. Please refer to our Privacy Policy for full details.

Question 24

What security features protect my account?

Accepted Answer

Your account is protected by multi-factor authentication (MFA), session monitoring, and automatic logout after periods of inactivity. We recommend enabling MFA and using a strong, unique password for your BisMarkets account.

Frequently Asked Questions

1Getting Started

2Deposits & Withdrawals

3Trading

4Platform & Technology

5Regulation & Security

Still have questions?